Privacy Policy

1. Who We Are

Saphié is an independent handmade accessories brand. Orders, fulfilment and customer service are handled from the United Kingdom.

For the purposes of UK data protection law, Saphié is the data controller of the personal information you provide to us.

You can contact us at contact@saphieofficial.com.

2. Personal Information We Collect

We may collect personal information when you browse our website, place an order, create an account, contact us, or subscribe to our updates.

This may include:

• Your name, email address, phone number, billing address and delivery address.
• Order information, including products purchased, order value, delivery details and order history.
• Payment information, processed securely by third-party payment providers. We do not store your full card details.
• Messages or enquiries sent through email, our contact form, WhatsApp, or social media.
• Technical information such as IP address, browser type, device information, pages visited, referral source and cookie preferences.
• Marketing preferences, where you choose to subscribe to newsletters or promotional updates.

3. How We Use Your Information

We use your personal information only where necessary. This may include:

• Processing and fulfilling your order.
• Taking payment and helping prevent fraud.
• Arranging delivery and providing tracking information where available.
• Sending order confirmations, delivery updates and customer service messages.
• Responding to enquiries, requests or complaints.
• Managing returns, refunds or exchanges.
• Improving our website, products and customer experience.
• Complying with legal, tax and accounting obligations.
• Sending marketing emails only where you have given consent or where the law allows us to do so.

We do not sell or rent your personal information.

4. Our Lawful Basis for Using Your Data

We only use your personal information when we have a lawful reason to do so.

We use your data to perform our contract with you when we process orders, payments, delivery, returns and customer service.

We use your data to comply with legal obligations, such as tax, accounting, consumer protection and record-keeping requirements.

We may use your data for our legitimate interests, such as improving our website, preventing fraud, responding to enquiries and protecting our business.

We use consent where required, for example for certain marketing communications or non-essential cookies.

5. Payment Information

Payments are processed securely by third-party payment providers such as Stripe, PayPal, Apple Pay, Google Pay, or other available checkout providers.

Saphié does not store your full card number or complete payment details.

6. Sharing Your Information

We may share your information with trusted service providers where necessary to run our business and fulfil your order.

This may include:

• Payment processors.
• Delivery and courier services.
• Website hosting and technical support providers.
• Email and customer service platforms.
• Analytics providers, where permitted.
• Professional advisers, accountants, or legal advisers where necessary.
• Legal or regulatory authorities where required by law.

All service providers must handle your data securely and only use it for the purpose for which it was provided.

7. Cookies and Analytics

Our website may use cookies and similar technologies to help the site work properly, improve performance, understand visitor behaviour and support marketing where permitted.

Some cookies are necessary for the website to function. Others, such as analytics or marketing cookies, may require your consent.

For more information, please read our Cookie Policy.

8. How Long We Keep Your Data

We keep personal information only for as long as necessary for the purpose it was collected.

Order and transaction records may be kept for legal, tax and accounting purposes.

Customer service messages are kept for as long as needed to respond to your request and maintain appropriate business records.

Marketing data is kept until you unsubscribe or withdraw your consent.

When information is no longer needed, we will delete it securely or anonymise it.

9. International Transfers

Saphié is based in the United Kingdom. Some trusted service providers may process data outside the UK or European Economic Area.

Where this happens, we take steps to ensure your personal information is protected through appropriate safeguards.

10. Your Rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information in certain circumstances.
• Ask us to restrict how we use your information.
• Object to certain uses of your information.
• Ask for your data to be transferred to another provider where applicable.
• Withdraw consent where we rely on consent.

To exercise your rights, please contact us at contact@saphieofficial.com.

11. Complaints

If you are unhappy with how your personal information is handled, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO).

12. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website or online transmission is completely secure. Please take care when sharing personal information online.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.