Returns & Refunds

14-Day Return Policy

If you wish to return your order, please contact us within 14 days of receiving your item by emailing contact@saphieofficial.com.

Once you have notified us, the item must be returned within 14 days.

To be eligible for a refund, the item must be returned unused, in its original condition, and with its original packaging, dust bag, labels, and protective materials where possible.

Delicate and Light-Coloured Pieces

Many Saphié pieces are handmade using delicate materials, light tones, hand-crocheted details, embroidery, leather, trims, or textured finishes.

Please inspect your bag in a clean environment and avoid unnecessary handling of delicate surfaces. Marks from makeup, oils, stains, odours, wear, or damage caused while trying the item may affect the refund.

Return Postage

Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of return postage.

We recommend using a tracked delivery service, as we cannot be responsible for returned items lost in transit.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved.

Approved refunds will be made to the original payment method within 14 days of receiving the returned item.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery, at contact@saphieofficial.com.

Please include your order number and clear photographs of the item and packaging so we can review the issue and arrange a replacement, repair, or refund where appropriate.

This does not affect your statutory rights.

Personalised or Bespoke Orders

Personalised, bespoke, or made-to-order pieces cannot usually be returned for change of mind, unless they are faulty, damaged, or not as described.